You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

No, we regret we are unable to issue refunds online.  This will need to be done directly with the head office please email info@manydownfamilyfun.co.uk - We only issue refunds for online tickets if the order has been made incorrectly and it must be processed and refunded on the same day as purchase. We do not refund online ticket sales for tickets that have not been used within the season that we are open. Unused online tickets can not be used for the next years events.

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Yes.

Yes you can always book tickets in-store either by cash or debit or credit card. You can also purchase online tickets for the same day use.

Tel: 01256 220 398

Contact us page of the website http://www.manydownfamilyfun.co.uk/contact-us/